The contest theme is "One Heart For Indonesia" This is an event pitting skills, and provide customer service for Honda in Indonesia.
The contest is divided into three service categories: FLP, Delivery Man and the Leadership Network Honda in all of Indonesia.
For FLP category, followed by Counter Sales, Salesman, Front Desk Officer, Salesman Part and Part Sales counter. Delivery Man followed by the regular officers who drove motorcycles to the consumer. While the category of Leadership Network, comprised of charge in the showroom, AHASS, and Honda Exclusive Part Shop (HEPS).
According to General Manager of Honda Customer Care Center (HC3) AHM, Istiyani Susriyati, three assessment categories have a very vital role in giving the best to its customers. So it can give appreciation and motivation to employees and management is best for the consumer.
"Indirectly it also contributes contestant helps companies retain the title of market leader in the national motorcycle market," said pageant FLP Istiyani time at IPB International Convention Center, Bogor, West Java, Wednesday, September 26, 2012.
The contest was followed by 109 participants coming from 29 main dealer of Honda in Indonesia, for the category of FLP followed by 59 people (from 49 819 participants), the category Delivery Man 26 people (of 1,694 participants) and the category of Leadership Network by 24 people (of 4,193 participants.)
To be pememang, the committee provided some scoring points, ranging from the aspects of knowledge, skills and attitudes in serving consumers. The valuation method consists of testing the theory, practice and personal observation and surveys.
